Returns and Exchange Policy

Thank you for choosing Creadler! Our products are custom-made to bring your unique designs to life. Because each item is crafted specifically for you, we are unable to accept returns or exchanges for customized products. However, we want to ensure you’re fully satisfied with your purchase.

Return and Exchange Eligibility

We gladly accept returns only in the case of manufacturing defects or damages that occurred prior to your receiving the item. If you believe your item qualifies for a return o, please review the guidelines below:

  1. Defective or Damaged Items
    If your item arrives defective or damaged, and this issue was not caused intentionally or through misuse by the customer, you may be eligible for a replacement or refund. To initiate this process, please contact us within 7 days of receiving your item.

  2. Requesting a Replacement or Refund

    • Contact Us at support@creadler.com with your order number, photos of the defective or damaged item, and a description of the issue.
    • Review Process: We will review your request and may reach out with additional questions to understand the situation better.

Important Notes

  • Customized Orders: Due to the custom nature of our products, items cannot be returned or exchanged for other reasons.
  • Shipping Costs: For eligible returns due to defects or damage, we will cover any applicable shipping fees.
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